Terms and Conditions of Sale for The Ration Room

These terms and conditions apply to the purchase of products from The Ration Room. By placing an order with us, you agree to accept and be bound by the following terms and conditions.

1. General Information

1.1 The Ration Room is the trading name of The Ration Room Ltd, a company registered in the United Kingdom.

1.2 Our registered office is Ty Graig Station Road, Bangor-On-Dee, Wrexham, Wales, LL13 0AB.

1.3 You can contact us by email at info@therationroom.co.uk or by phone at 01978 313444.

2. Orders and Payment

2.1 All orders placed through our website are subject to availability and acceptance.

2.2 By placing an order, you confirm that all information provided is accurate and complete.

2.3 We accept payments through secure payment gateways. Payment must be made in full before the dispatch of the goods.

3. Prices and Taxes

3.1 Prices are listed in GBP and include VAT where applicable.

3.2 Prices are subject to change without notice.

4. Shipping and Delivery

4.1 We aim to dispatch orders within 2 working days of receiving payment.

4.2 Delivery times may vary depending on the destination. Estimated delivery times will be provided during the checkout process.

4.3 The Ration Room is not responsible for any customs or import duties that may be applied to international orders.

5. Returns and Refunds

5.1 We hope you will be delighted with your purchase, but if you are not satisfied, you may return the item within 30 days of receipt for a full refund, excluding shipping costs.

5.2 To initiate a return, please contact us at info@therationroom.co.uk with your order number and reason for return.

5.3 Returned items must be in their original condition, unused, and in their original packaging.

5.4 Refunds will be processed within 7 days of receiving the returned item.

6. Cancellations

6.1 You may cancel your order within 24 hours of placing it. To cancel, please contact us at info@therationroom.co.uk with your order number.

7. Privacy Policy

7.1 We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Liability

8.1 The Ration Room shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our products.

8.2 Our liability is limited to the purchase price of the product.

9. Governing Law

9.1 These terms and conditions are governed by the laws of England and Wales.

9.2 Any disputes will be resolved in the courts of England and Wales.

By placing an order with The Ration Room, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms and conditions may be updated from time to time, and it is your responsibility to review them periodically.

Last updated: 7th December 2023